Shipping policy

SHIPPING POLICY — MINIMAL MARU

Last updated: July 7, 2026

PROCESSING TIME
Orders are processed within 2–5 business days (Monday–Friday, excluding holidays). During launches or holiday periods, processing may take a little longer — we'll note this on the site when it applies.

SHIPPING RATES & ESTIMATES
Shipping costs are calculated at checkout based on your location and order size.

Estimated delivery times after processing:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days

These are estimates, not guarantees — carriers occasionally run behind, especially around holidays.

ORDER TRACKING
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow 24–48 hours for tracking to update.

INTERNATIONAL ORDERS — DUTIES & TAXES
International orders may be subject to import duties, customs fees, or taxes charged by your country. These fees are the buyer's responsibility and are not included in the item price or shipping cost. Minimal Maru is not responsible for delays caused by customs.

WRONG ADDRESS
Please double-check your shipping address at checkout — we ship to the address you provide. If you notice a mistake, email us at dieter@serenidad.app as soon as possible; we can usually correct it before the order ships. Orders returned to us due to an incorrect address can be reshipped at the buyer's cost.

LOST OR STOLEN PACKAGES
If your tracking shows delivered but you can't find your package, check with neighbors and your local carrier first, then contact us within 7 days and we'll help investigate. For packages lost in transit, we'll work with the carrier to resolve it — reach out and we'll take care of you.

QUESTIONS
Email: dieter@serenidad.app