Refund policy

RETURN & REFUND POLICY — MINIMAL MARU

Last updated: July 7, 2026

We want you to love your Minimal Maru piece. If something isn't right, here's how we handle it.

RETURNS
- You have 30 days from the delivery date to request a return.
- Items must be unworn, unwashed, and in their original condition with any tags attached.
- To start a return, email us at dieter@serenidad.app with your order number and the reason for the return. We'll send you instructions and the return address.
- Return shipping costs are the buyer's responsibility, unless the item arrived damaged, defective, or we sent the wrong item — in that case we cover it.
- Free stickers included with your order do not need to be returned.

EXCHANGES (SIZING)
Our pieces have a relaxed fit, but if your size isn't right, we're happy to exchange it. Email us within 30 days of delivery and we'll swap it for a different size, subject to stock. If your size is out of stock, we'll offer a comparable option or a refund. When in doubt, we recommend sizing up for a looser fit.

REFUNDS
- Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 10 business days.
- Original shipping costs are non-refundable, unless the return is due to our error.
- If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at dieter@serenidad.app.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, email us within 7 days of delivery with photos and your order number. We'll make it right with a replacement or a full refund at no cost to you.

NON-RETURNABLE ITEMS
- Personalized or customized items (unless damaged or defective)
- Items marked final sale
- Gift cards

CANCELLATIONS
Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, your order may already be in production or packed for shipping and cannot be guaranteed for cancellation — email us and we'll do our best.

QUESTIONS
Email: dieter@serenidad.app